WHEN ARE PRODUCTS ELIGIBLE FOR A REFUND?

Transactions with Skins. Skins are qualified as digital content (virtual items) and are exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.

All transactions with skins (exchange, sale, purchase) are final and can not be reversed.

We will start processing your purchase once your payment is approved. Usually, it takes seconds to confirm your payment, but it may take longer depending on your payment method.

Any delay in payment processing by a payment service provider does not constitute a non-delivery and does not give rise to a refund.

If you purchase a skin that is on hold period, you will receive a virtual copy of this skin that you’ll be able to trade during the hold period. You will be able to receive this skin into your inventory only after the expiration of the hold period. This case is not considered non-delivery.

WHEN CAN I EXPECT A REFUND?

By default, purchases will be refunded via the payment method used to make the purchase. A refund takes about 15 days but in any way, not more than 45 days.

If your payment method does not support refunds, we will credit the refund amount to your *НАЗВАНИЕ САЙТА* balance.